Refund policy

Last Updated: August 19, 2026

At YarnPetal, we want you to feel confident and satisfied with every purchase. If you are not completely satisfied with your order, we offer a 30-day free return and refund policy, subject to the terms outlined below.

This Return & Refund Policy applies to purchases made through yarnpetal.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

Be returned within 30 days of delivery.
Be in its original or substantially unchanged condition.
Include any original packaging, accessories, or components supplied with the product where reasonably possible.
Be accompanied by proof of purchase or your order information.

Please contact us before returning an item so our customer support team can provide the appropriate return instructions.

2. Free Returns

YarnPetal provides free eligible returns within the 30-day return period.

To initiate a return, contact us at:

Email: support@yarnpetal.shop

Please include your order number, the item you wish to return, and the reason for your return. If the product arrived damaged, defective, or incorrect, please also provide clear photographs when possible so we can assist you efficiently.

Do not send a return to our business address without first receiving return instructions from our customer support team. Depending on your location and the circumstances of the return, the designated return location may differ.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or you receive an incorrect product, contact us as soon as reasonably possible at support@yarnpetal.shop.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging, where applicable.

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, return, or refund.

4. Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, credit card provider, or payment processor may require additional processing time before the funds appear in your account. Processing times are controlled by the applicable financial institution and may vary.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@yarnpetal.shop.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request a return after receiving the order in accordance with this policy.

6. Exchanges

If you would like a different product, design, or variation, please contact our customer support team.

Where a direct exchange is unavailable, we may ask you to return the original item for a refund and place a new order for your preferred item.

7. Exceptions

Certain products may not qualify for return where permitted by applicable law, including:

Personalized or custom-made products.
Items clearly marked as final sale before purchase.
Gift cards or other non-returnable digital products, if offered.
Items damaged through misuse, improper handling, or normal wear after delivery.

These exclusions do not limit any rights you may have regarding defective, damaged, misrepresented, or incorrect products under applicable consumer protection laws.